Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days from the date of booking. If more than 30 days have passed since your purchase, we are unable to offer a full refund or exchange.

To be eligible for a refund or reschedule, your booking must be unused and in the same condition as originally booked. This includes following all tour requirements and guidelines.

Certain bookings and services are non-refundable, including:

• Tours that have already started or been completed
• Perishable items or services, such as meals or event tickets included in tours
• Any special arrangements that are non-changeable (e.g., private guides, transportation bookings)

Additional non-refundable items:

• Gift cards or vouchers
• Downloadable tour materials or itineraries
• Some health or personal care add-ons

To request a refund, you must provide a receipt or proof of booking. Do not contact the service providers directly—all refund requests must go through Jahazi Tours.

Partial refunds may apply in the following situations:

• Bookings with obvious use or partial attendance
• Bookings that are not in the original condition due to the customer’s actions
• Requests made more than 30 days after the original booking date

Refunds

Once we receive and review your refund or reschedule request, we will send you an email confirming that your request has been received. We will also inform you whether your refund or reschedule has been approved or declined.

If your request is approved, your refund will be processed, and the amount will be credited back to your original payment method within a few business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Contact us at info@jahazitours.com for questions related to refunds and returns.